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Version
1.0
Size
42.32 Mb
Updated
2 months ago
Released
02 Dec 2021
Description
Engage with your customers, prospects, and visitors on the go via our mobile app and offer an exceptional customer service experience from anywhere.
Overview
• On the Dashboard:
◦ View and chat with all pending, active, and online visitors, now in real time.
◦ Talk to multiple visitors at once.
◦ Get notified when visitors and customers want to chat with you.
◦ Provide customer support from virtually anywhere.
• Unified View: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.
• Audio and Video Calls: Connect with your customers via audio and video calls from the app or have your visitors connect with you from the widget.
• Join Call: Agents can initiate a video call from the desktop and then join the same call from a mobile device, creating a seamless experience when interacting with a customer.
• Customer Profile: Easily view and edit profiles during live chats to offer customers proactive and tailored support.
• Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries.
• Emojis: Make conversations more engaging by expressing your emotions through emojis.
• Feedback: Collect visitor feedback using feedback forms to gauge performance.
• Webhooks: Fetch relevant information in real time.
• Notes: Resolve issues quickly by tagging agents and adding context through internal-only messaging.
• Email & SMS: View email and SMS messages in a unified conversation thread.
• Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.
• Snooze Contact: Put conversations on hold to account for company breaks and holidays.
• Contact Tags: Add tags to your visitors for grouping, identification, escalation, and more.
• Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone numbers.
• Search: Perform a wide range of searches with contact titles, messages, departments, names, and keywords across the app’s different list views.
• Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.
• Transfer Chat: Instantly transfer a chat to the right department or agent to provide better service to the visitor and accurate responses to their requests.
• Social Media Share Links: Invite social media users and others to a chat, audio call, or video call with customizable links.
• Shortcuts Settings: Create basic shortcut formatting and define shortcuts from Settings.
• Reload Conversation: View and refresh conversations to see the latest message in case of delay related to internet connectivity issues.
• Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time.
• Close Conversation: Quickly end your conversation with the visitor. When it’s time to rejoin the conversation, simply add a message to reactivate it.
• Delete Conversation: Remove any conversation that’s no longer needed.
• Tag Conversation: Create and add new tags relevant to your conversations from Agent Home.
Estimates
Availability
Devices
iPhone5s
iPadAir
iPadAirCellular
iPadMiniRetina
iPadMiniRetinaCellular
iPhone6
iPhone6Plus
iPadAir2
iPadAir2Cellular
iPadMini3
iPadMini3Cellular
iPodTouchSixthGen
iPhone6s
iPhone6sPlus
iPadMini4
iPadMini4Cellular
iPadPro
iPadProCellular
iPadPro97
iPadPro97Cellular
iPhoneSE
iPhone7
iPhone7Plus
iPad611
iPad612
iPad71
iPad72
iPad73
iPad74
iPhone8
iPhone8Plus
iPhoneX
iPad75
iPad76
iPhoneXS
iPhoneXSMax
iPhoneXR
iPad812
iPad834
iPad856
iPad878
iPadMini5
iPadMini5Cellular
iPadAir3
iPadAir3Cellular
iPodTouchSeventhGen
iPhone11
iPhone11Pro
iPadSeventhGen
iPadSeventhGenCellular
iPhone11ProMax
iPhoneSESecondGen
iPadProSecondGen
iPadProSecondGenCellular
iPadProFourthGen
iPadProFourthGenCellular
iPhone12Mini
iPhone12
iPhone12Pro
iPhone12ProMax
iPadAir4
iPadAir4Cellular
iPadEighthGen
iPadEighthGenCellular
iPadProThirdGen
iPadProThirdGenCellular
iPadProFifthGen
iPadProFifthGenCellular
iPhone13Pro
iPhone13ProMax
iPhone13Mini
iPhone13
iPadMiniSixthGen
iPadMiniSixthGenCellular
iPadNinthGen
iPadNinthGenCellular
iPhoneSEThirdGen
iPadAirFifthGen
iPadAirFifthGenCellular
iPhone14
iPhone14Plus
iPhone14Pro
iPhone14ProMax
iPadTenthGen
iPadTenthGenCellular
iPadPro11FourthGen
iPadPro11FourthGenCellular
iPadProSixthGen
iPadProSixthGenCellular
Pricing by country
| Country | Price |
|---|---|
| Canada | free |
| China | free |
| France | free |
| Germany | free |
| Italy | free |
| Netherlands | free |
| Portugal | free |
| Spain | free |
| UK | free |
| India | free |
| Japan | free |
| Korea, Republic Of | free |
| Poland | free |
| Russia | free |
| Turkey | free |
| USA | free |
| Ukraine | free |
