Ambur - point of sale (POS) at Mac App Store analyse

This software is so easy to setup and so useful. My customers are much happier and the feedback we got regarding service has gone up because servers now spend less time getting tickets in the kitchen and more time being attentive to customers. I love this software and should of implemented pos in my business a lot sooner. Not only is the software amazing the customer support is great too. Ran into a few problems setting up menu and questions were answered very promptly. All in all we love this software and its capabilities!!!

I purchased Ambur for my coffee shop and have been quite pleased with the app itself and would like to particularly mention that more importantly, the customer service is exceptional. I had an issue that was taken very seriously and resolved with excellent timing. This type of service shows the commitment that the Ambur owner and staff have for their product.

terrible

This update has a lot of features that I love, however it has connection issues. I will update my review when they get this problem fixed. We use our own devices to take orders at the table, but more often than not, we are back to pen and paper and waiting in line at the hub. Very frustrating.

we used Ambur at our restaurant for 3 years. They added online reporting and we were so excited but quality went way way down. The online reports dont make sense and dont match the real numbers. New features like promotions and major groups are confusing and dont work. Support doesnt understand what is going on either. Sometimes the guy in charge of the app jumps in. good luck talking to him. youll find out where the confusion starts. Try to learn a little bit about restaurants!!! Crashes are way way up. We already paid for it but we are switching to another P.O.S. We cant waste more time and money on their mistakes hoping they find out whats going on with their P.(iece).O(f).S(***)

I have tried rating this with no stars but would not allow me to do so. So I gave it 1* for its potential ability to be a good app. Customer service and a lot of its features are *0*. All the problems that everyone else has had are issues I have had with Ambur from day one. I have had entire days worth of transactions totally disappear and even ones currently opened in the pos. Payroll is a mess, does not accept the clock outs of employees and never has. I used Shopkeep for 2 years and was happy somewhat with them but I wanted a few more features that Ambur offered that Shopkeep did not. Big mistake as there is absolutely zero customer service. I never had the ability to use the 2-3 devices at a time that I was paying for so I made a change to go to just one effective on the next billing date until I could get things worked out with them. The plan changed but I was immediately charged another $58 within 2 weeks of paying $128 for the 2-3 device plan. I have emailed them and called numerous times for an explanation but they have yet to answer and this has been going on for 3 weeks now. (And did I mention that I had 14 days free trial and yet was charged for Ambur immediately!I have also questioned them about that but no answer, surprise, surprise!) Just dont do it, dont use Ambur. It is just not worth the chaos it creates. There are options out there that are better I am sure.

I would say I can definitely recommend this app. Its been very helpful