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Version
3.1.14
Size
33.56 Mb
Updated
5 years ago
Released
24 Apr 2013
Screenshots
Description
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to others question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
Estimates
Availability
Devices
iPhone3GS
iPhone4
iPodTouchFourthGen
iPad2Wifi
iPad23G
iPhone4S
iPadThirdGen
iPadThirdGen4G
iPhone5
iPodTouchFifthGen
iPadFourthGen
iPadFourthGen4G
iPadMini
iPadMini4G
iPhone5c
iPhone5s
iPadAir
iPadAirCellular
iPadMiniRetina
iPadMiniRetinaCellular
iPhone6
iPhone6Plus
iPadAir2
iPadAir2Cellular
iPadMini3
iPadMini3Cellular
iPodTouchSixthGen
iPhone6s
iPhone6sPlus
iPadMini4
iPadMini4Cellular
iPadPro
iPadProCellular
iPadPro97
iPadPro97Cellular
iPhoneSE
iPhone7
iPhone7Plus
iPad611
iPad612
iPad71
iPad72
iPad73
iPad74
iPhone8
iPhone8Plus
iPhoneX
Pricing by country
| Country | Price |
|---|---|
| Canada | free |
| China | free |
| France | free |
| Germany | free |
| Italy | free |
| Netherlands | free |
| Portugal | free |
| Spain | free |
| Poland | free |
| UK | free |
| India | free |
| Japan | free |
| Korea, Republic Of | free |
| Poland | free |
| Russia | free |
| Turkey | free |
| USA | free |
| Korea, Republic Of | free |
| Ukraine | free |
