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Version
1.0
Size
37.03 Mb
Updated
2 weeks ago
Released
10 Jun 2026
Description
Helptal is the all-in-one helpdesk for modern support teams. This is the app your agents use to reply on the go — sign in with your existing workspace and your entire support inbox, live chat, customer list, and bookings calendar come with you.
— TRIAGE YOUR INBOX —
Filter by Mine, Unassigned, or All. Status, priority, channel, group, and tag chips on every row. Pull-to-refresh, infinite scroll, debounced search. Snoozed tickets, SLA-at-risk countdowns, and channel badges (email, chat, WhatsApp, web) are all surfaced inline.
— REPLY IN SECONDS —
Public reply or internal note, attach photos from your camera or library, attach documents, expand macros with /shortcut, drop status / priority / assignee / group / tags from a single sheet. Long-press a message to copy. Pull down to load older history.
— REAL-TIME LIVE CHAT —
See "who is on your site right now," start proactive conversations, see customer typing indicators, route incoming chats through working hours and per-agent capacity caps. Typing indicators flow both ways.
— BOOKINGS & CALENDAR —
See today's meetings, jump straight into Zoom or Google Meet, reschedule with the in-app slot picker, cancel with a reason. Group-by-day view shows Today, Tomorrow, and the rest of the week at a glance.
— CRM AT A GLANCE —
Search customers by name, email, or organization. See every ticket they've ever filed. Start a new ticket prefilled with their context. Browse customer organizations.
— PUSH, YOUR WAY —
Per-event toggles (assigned, replied, mentioned, SLA at risk, new chat), quiet-hours suppression that respects your time zone, biometric unlock (Face ID or Touch ID) to keep prying eyes out.
— MULTI-WORKSPACE —
Switch tenants without signing out, two-factor authentication, password reset, active sessions list with one-tap revoke from your phone.
— LOCALIZED —
English, Spanish, French, Portuguese, German, Italian, Japanese, Korean, Chinese (Simplified & Traditional), and Arabic with full right-to-left support.
— REQUIREMENTS —
This app is for agents and managers of an existing Helptal workspace. To sign in, you need an account at helptal.com (start a free trial there if you don't have one). End-users contact your team through your help center, live chat widget, or any of your support email addresses — this app is what your team uses to respond.
— PRIVACY —
We collect only what is needed to deliver tickets and notifications: account credentials, push token, anything you choose to upload. Crash diagnostics are anonymized. We never sell data. Privacy policy: https://helptal.com/privacy. Terms: https://helptal.com/terms.
Estimates
Availability
Devices
iPhone5s
iPadAir
iPadAirCellular
iPadMiniRetina
iPadMiniRetinaCellular
iPhone6
iPhone6Plus
iPadAir2
iPadAir2Cellular
iPadMini3
iPadMini3Cellular
iPodTouchSixthGen
iPhone6s
iPhone6sPlus
iPadMini4
iPadMini4Cellular
iPadPro
iPadProCellular
iPadPro97
iPadPro97Cellular
iPhoneSE
iPhone7
iPhone7Plus
iPad611
iPad612
iPad71
iPad72
iPad73
iPad74
iPhone8
iPhone8Plus
iPhoneX
iPad75
iPad76
iPhoneXS
iPhoneXSMax
iPhoneXR
iPad812
iPad834
iPad856
iPad878
iPadMini5
iPadMini5Cellular
iPadAir3
iPadAir3Cellular
iPodTouchSeventhGen
iPhone11
iPhone11Pro
iPadSeventhGen
iPadSeventhGenCellular
iPhone11ProMax
iPhoneSESecondGen
iPadProSecondGen
iPadProSecondGenCellular
iPadProFourthGen
iPadProFourthGenCellular
iPhone12Mini
iPhone12
iPhone12Pro
iPhone12ProMax
iPadAir4
iPadAir4Cellular
iPadEighthGen
iPadEighthGenCellular
iPadProThirdGen
iPadProThirdGenCellular
iPadProFifthGen
iPadProFifthGenCellular
iPhone13Pro
iPhone13ProMax
iPhone13Mini
iPhone13
iPadMiniSixthGen
iPadMiniSixthGenCellular
iPadNinthGen
iPadNinthGenCellular
iPhoneSEThirdGen
iPadAirFifthGen
iPadAirFifthGenCellular
iPhone14
iPhone14Plus
iPhone14Pro
iPhone14ProMax
iPadTenthGen
iPadTenthGenCellular
iPadPro11FourthGen
iPadPro11FourthGenCellular
iPadProSixthGen
iPadProSixthGenCellular
Pricing by country
| Country | Price |
|---|---|
| Canada | free |
| China | free |
| France | free |
| Germany | free |
| Italy | free |
| Netherlands | free |
| Portugal | free |
| Spain | free |
| UK | free |
| India | free |
| Japan | free |
| Korea, Republic Of | free |
| Poland | free |
| Russia | free |
| Turkey | free |
| USA | free |
| Ukraine | free |
