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Version
2.7.1
Size
6.74 Mb
Updated
7 years ago
Released
26 Jul 2013
Screenshots
Description
iOTRS is a Nativ Client for the Open Source Helpdesk Software OTRS. It is built as Universal App for iPhone and iPad and is tested against the Current Versions of OTRS (3.2.8 and upwards).
Features:
* Built for Performance (the app tries to minimize and parallelize queries to the server to be fast)
* Universal App - iPad and iPhone
* Customizable - Select Queue Groups you want to see
* Autorefresh
* Ticket Search (Requires patched iPhone Handle)
* Attachment Support - Reading of Attachments on tickets (Requires patched iPhone Handle)
* Create Tickets, Close Tickets, Move to other Queue, Reply with email to Ticket, Add Notes/Articles to Tickets
* Use OTRS Ticket Reply Templates
* Sending Push Messages to the IOS Device on new Tickets, Assigned Tickets or Follow Up Tickets from Customer (In-App Purchase) - Only OTRS 3.3.x and above
* Open with TicketID e.g. iotrs://open/ticketid/122 (Has to be TIcketID, not TicketNumber)
This app requires to have the OTRS iPhone Handle extension installed.
It will work with the Standard OTRS iPhone Handle, but for some advanced Features (Ticket Search, Attachement Support-Reading), it is nessaccery to install a additional OTRS Module - see my support Site.
If you want to have additional Features in the app, please let me know and i will do my best to include it in future releases.
Estimates
Search Keywords 1
| # | Term | Country | Place | Priority |
|---|---|---|---|---|
| 1 | iotrs mobile | #1 |
Availability
Devices
iPhone4
iPad2Wifi
iPad23G
iPhone4S
iPadThirdGen
iPadThirdGen4G
iPhone5
iPodTouchFifthGen
iPadFourthGen
iPadFourthGen4G
iPadMini
iPadMini4G
iPhone5c
iPhone5s
iPadAir
iPadAirCellular
iPadMiniRetina
iPadMiniRetinaCellular
iPhone6
iPhone6Plus
iPadAir2
iPadAir2Cellular
iPadMini3
iPadMini3Cellular
iPodTouchSixthGen
iPhone6s
iPhone6sPlus
iPadMini4
iPadMini4Cellular
iPadPro
iPadProCellular
iPadPro97
iPadPro97Cellular
iPhoneSE
iPhone7
iPhone7Plus
iPad611
iPad612
iPad71
iPad72
iPad73
iPad74
iPhone8
iPhone8Plus
iPhoneX
Pricing by country
| Country | Price |
|---|---|
| Canada | 6.99 CAD |
| China | 30 CNY |
| France | 5.99 EUR |
| Germany | 5.99 EUR |
| Italy | 5.99 EUR |
| Netherlands | 5.99 EUR |
| Portugal | 5.99 EUR |
| Spain | 5.99 EUR |
| Poland | 5.99 EUR |
| UK | 4.99 GBP |
| India | 399 INR |
| Japan | 600 JPY |
| Korea, Republic Of | 999.99 KRW |
| Poland | 23.99 PLN |
| Russia | 399 RUB |
| Turkey | 34.99 TRY |
| USA | 4.99 USD |
| Korea, Republic Of | 5.49 USD |
| Ukraine | 4.99 USD |
