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Version
3.18.8
Size
29.9 Mb
Updated
9 months ago
Released
20 Jun 2016
Screenshots
Description
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
Estimates
Search Keywords 3
| # | Term | Country | Place | Priority |
|---|---|---|---|---|
| 1 | vodafone heartbeat | #1 | ⭐️ | |
| 2 | vodafone | Italy | #8 | ⭐️⭐️⭐️⭐️⭐️ |
| 3 | vodafone app | Germany | #10 | ⭐️⭐️⭐️⭐️⭐️ |
Competitors
| # | App | Common keywords |
|---|---|---|
| 1 | Vodafone Mobile Wi-Fi Monitor | 20 |
| 2 | Vi: Recharge, Payments & Games | 20 |
| 3 | Vodafone Mobile@Work | 20 |
| 4 | My Vodafone (Qatar) | 20 |
| 5 | Vodafone Yanımda | 20 |
| 6 | Vodafone Usage Manager | 20 |
| 7 | Ana Vodafone | 19 |
| 8 | My Vodafone Albania | 19 |
| 9 | My Vodafone Italia | 18 |
| 10 | My One NZ | 18 |
| 11 | Vodafone EntertainME | 18 |
| 12 | My Vodafone Australia | 17 |
| 13 | My Vodafone: мобільний звʼязок | 17 |
| 14 | My Vodafone by Vodafone Zambia | 16 |
| 15 | Můj Vodafone | 16 |
| 16 | My Vodafone (UK) | 13 |
| 17 | Vodafone Net Perform | 12 |
| 18 | Vodafone TV | 10 |
| 19 | Mi Vodafone | 9 |
| 20 | Vodafone M-Pesa Wallet | 6 |
| 21 | Vodafone Kabel TV App | 6 |
| 22 | Vodafone GigaTV | 6 |
| 23 | My Vodafone (Ghana) | 4 |
| 24 | My Vodafone | 4 |
| 25 | Vodafone 1414 | 4 |
| 26 | My Vodafone Ireland | 4 |
| 27 | VHB India | 4 |
| 28 | My Vodafone Romania | 3 |
| 29 | Stöð 2 | 3 |
| 30 | Vodafone WiFi Connect | 3 |
| 31 | Vodafone City | 3 |
| 32 | One alkalmazás | 2 |
| 33 | Vodafone Hotspotfinder | 1 |
| 34 | Porsche Car Connect | 1 |
| 35 | Vodafone IoT Pulse | 1 |
Availability
Devices
iPad2Wifi
iPad23G
iPhone4S
iPadThirdGen
iPadThirdGen4G
iPhone5
iPodTouchFifthGen
iPadFourthGen
iPadFourthGen4G
iPadMini
iPadMini4G
iPhone5c
iPhone5s
iPadAir
iPadAirCellular
iPadMiniRetina
iPadMiniRetinaCellular
iPhone6
iPhone6Plus
iPadAir2
iPadAir2Cellular
iPadMini3
iPadMini3Cellular
iPodTouchSixthGen
iPhone6s
iPhone6sPlus
iPadMini4
iPadMini4Cellular
iPadPro
iPadProCellular
iPadPro97
iPadPro97Cellular
iPhoneSE
iPhone7
iPhone7Plus
iPad611
iPad612
iPad71
iPad72
iPad73
iPad74
iPhone8
iPhone8Plus
iPhoneX
iPad75
iPad76
iPhoneXS
iPhoneXSMax
iPhoneXR
iPad812
iPad834
iPad856
iPad878
iPadMini5
iPadMini5Cellular
iPadAir3
iPadAir3Cellular
iPodTouchSeventhGen
iPhone11
iPhone11Pro
iPadSeventhGen
iPadSeventhGenCellular
iPhone11ProMax
iPhoneSESecondGen
iPadProSecondGen
iPadProSecondGenCellular
iPadProFourthGen
iPadProFourthGenCellular
Pricing by country
| Country | Price |
|---|---|
| Canada | free |
| China | free |
| France | free |
| Germany | free |
| Italy | free |
| Netherlands | free |
| Portugal | free |
| Spain | free |
| Poland | free |
| UK | free |
| India | free |
| Japan | free |
| Korea, Republic Of | free |
| Poland | free |
| Russia | free |
| Turkey | free |
| USA | free |
| Korea, Republic Of | free |
| Ukraine | free |
