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Version
2.0.1
Size
59.06 Mb
Updated
1 week ago
Released
27 Jun 2022
Description
Moments empowers users to monitor the customer experiences that matter most through a curated data feed, featuring relevant insights tailored to their role. Users can easily drill down by account or program and quickly access any date ranges, saved views, and collections of feedback spanning multiple data sources.
With powerful filtering and customizable views, administrators can publish topic-specific or role-based views that make it easy for users—including executive leadership—to connect with the experiences their business delivers. These views turn simple metrics into meaningful data, revealing trends in sentiment, keywords, and top customer topics.
Moments goes beyond just insights—it’s built for action. Users can share feedback, add experiences to themed collections, mark experiences as complete or invalid, and close the loop with customers—all within a streamlined application.
Case Management is fully integrated into the app, giving users the ability to manage and resolve cases on the go. As soon as a case comes in, users can take immediate action—viewing all cases tied to their assigned hierarchy or location, or filtering down to just the ones assigned to them. They can respond directly to customers using templated replies, review customer messages, and complete closed-case surveys to capture important details like root cause.
Whether in the field or at the office, Moments Mobile ensures users have the visibility and tools they need to take timely, effective action—and truly make every customer moment count.
Estimates
Availability
Devices
iPhone5s
iPadAir
iPadAirCellular
iPadMiniRetina
iPadMiniRetinaCellular
iPhone6
iPhone6Plus
iPadAir2
iPadAir2Cellular
iPadMini3
iPadMini3Cellular
iPodTouchSixthGen
iPhone6s
iPhone6sPlus
iPadMini4
iPadMini4Cellular
iPadPro
iPadProCellular
iPadPro97
iPadPro97Cellular
iPhoneSE
iPhone7
iPhone7Plus
iPad611
iPad612
iPad71
iPad72
iPad73
iPad74
iPhone8
iPhone8Plus
iPhoneX
iPad75
iPad76
iPhoneXS
iPhoneXSMax
iPhoneXR
iPad812
iPad834
iPad856
iPad878
iPadMini5
iPadMini5Cellular
iPadAir3
iPadAir3Cellular
iPodTouchSeventhGen
iPhone11
iPhone11Pro
iPadSeventhGen
iPadSeventhGenCellular
iPhone11ProMax
iPhoneSESecondGen
iPadProSecondGen
iPadProSecondGenCellular
iPadProFourthGen
iPadProFourthGenCellular
iPhone12Mini
iPhone12
iPhone12Pro
iPhone12ProMax
iPadAir4
iPadAir4Cellular
iPadEighthGen
iPadEighthGenCellular
iPadProThirdGen
iPadProThirdGenCellular
iPadProFifthGen
iPadProFifthGenCellular
iPhone13Pro
iPhone13ProMax
iPhone13Mini
iPhone13
iPadMiniSixthGen
iPadMiniSixthGenCellular
iPadNinthGen
iPadNinthGenCellular
iPhoneSEThirdGen
iPadAirFifthGen
iPadAirFifthGenCellular
iPhone14
iPhone14Plus
iPhone14Pro
iPhone14ProMax
iPadTenthGen
iPadTenthGenCellular
iPadPro11FourthGen
iPadPro11FourthGenCellular
iPadProSixthGen
iPadProSixthGenCellular
Pricing by country
| Country | Price |
|---|---|
| Canada | free |
| China | free |
| France | free |
| Germany | free |
| Italy | free |
| Netherlands | free |
| Portugal | free |
| Spain | free |
| UK | free |
| India | free |
| Japan | free |
| Korea, Republic Of | free |
| Poland | free |
| Russia | free |
| Turkey | free |
| USA | free |
| Ukraine | free |
Version History
Latest: 2.0.1
• Product tour for Case feature
• Bug fixes and security improvements
v1.5.1
1 week ago
