The app is well designed and works well to work tickets on the go. I wish it included all the other features from SD+ such as dashboards, assets, projects, changes and solutions. Please work on these to make this app complete and more useful.
Estimation application downloads and cost
Description
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
Read more
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
IT helpdesk | ServiceDesk Plus screenshorts
Application availability
Available in countries
| Country | Price |
|---|---|
| Canada | free |
| China | free |
| France | free |
| Germany | free |
| Italy | free |
| Netherlands | free |
| Portugal | free |
| Spain | free |
| Poland | free |
| UK | free |
| India | free |
| Japan | free |
| Korea, Republic Of | free |
| Poland | free |
| Russia | free |
| Turkey | free |
| USA | free |
| Korea, Republic Of | free |
| Ukraine | free |
Available for devices
iPhone4, iPad2Wifi, iPad23G, iPhone4S, iPadThirdGen, iPadThirdGen4G, iPhone5, iPodTouchFifthGen, iPadFourthGen, iPadFourthGen4G, iPadMini, iPadMini4G, iPhone5c, iPhone5s, iPadAir, iPadAirCellular, iPadMiniRetina, iPadMiniRetinaCellular, iPhone6, iPhone6Plus, iPadAir2, iPadAir2Cellular, iPadMini3, iPadMini3Cellular, iPodTouchSixthGen, iPhone6s, iPhone6sPlus, iPadMini4, iPadMini4Cellular, iPadPro, iPadProCellular, iPadPro97, iPadPro97Cellular, iPhoneSE, iPhone7, iPhone7Plus, iPad611, iPad612, iPad71, iPad72, iPad73, iPad74, iPhone8, iPhone8Plus, iPhoneX, iPad75, iPad76, iPhoneXS, iPhoneXSMax, iPhoneXR, iPad812, iPad834, iPad856, iPad878, Watch4, iPadMini5, iPadMini5Cellular, iPadAir3, iPadAir3Cellular, iPodTouchSeventhGen, iPhone11, iPhone11Pro, iPadSeventhGen, iPadSeventhGenCellular, iPhone11ProMax, iPhoneSESecondGen, iPadProSecondGen, iPadProSecondGenCellular, iPadProFourthGen, iPadProFourthGenCellular,Versions and releases
Latest version IT helpdesk | ServiceDesk Plus: 6.0
The application UI has been revamped for a better user experience.
Home :
1) Global Search: Users can search for Requests, Solutions, and Announcements across portals using the global search.
2) Add requests from Home Screen.
3) Announcements with recent announcements and "View More" button.
4) My Pending Request Approvals and My Pending Change Approvals with their summary are displayed in Home.
5) Request List View Customisation : Users can customise two request fields in the request list view.
Request :
1) Bulk pickup, assign, close, and delete options added. in request list view.
2) Work log timer: Create a work log timer from the request details view.
3) Added Resolution field in Add/Edit Request Form.
4) Forward a request to another user.
5) View request approvals from within the request details page.
6) Requester’s profile picture is displayed in the requests list view.
Approvals :
1) Need Clarification for Approvals: Request more clarification on an approval when approving/rejecting approvals.
2) Added Approvers tab in the request/changes approval details page.
Work log :
1) Work log additional fields: Include work log additional fields when creating or editing a work log.
Task :
1) Task Templates: Configure predefined task templates to help users create tasks instantly.
2) Task Comments: Add or reply to task comments using the mobile app.
Asset :
1) Scan asset/workstation using RFID devices. Currently, only the Zebras RFID device is supported.
2) Asset scan count has been increased to 25.
General :
1) Dark/Light theme support.
2) In-App Rating & In-App Feedback
iOS Widgets support:
The iOS widget now supports the following entities:
1) Approval summary.
2) Requests View (All requests, My open requests, Unassigned Requests).
3) Approvals (My Pending request approvals, My Pending change approvals).
Apps Changes History:
- 4 months ago: New App Version 5.9 ☛ 6.0
Reviews
Good but incomplete
Não funciona
Mesmo com todas as configurações ok, ele diz "esgotou-se o tempo limite da solicitação" e não funciona.
Nicht so benutzerfreundlich
Wir benutzen den ServiceDesk in der Firma und da ich nicht immer im Büro bin, eine ganz gute Lösung. Jedoch lange nicht so benutzerfreundlich wie die Weboberfläche.
Super Tool
Web basiert, für mittelständige Unternehmen der gut geeignet.
Universal please
This app needs iPad support.
Doesnt work here
Ssl on it is not working on my end. Meaningless error messages.
Upgrade
App upgrade last night automatically and the app will not open. Just flashes dots and closes.
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