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ServiceDesk Plus | On-premises

ServiceDesk Plus | On-premises at Mac App Store analyse

Zoho Corporation
Business
7,216 ratings · Power index: 580
Free Mac App Store Follow Website
Version 6.0.9
Size 38.58 Mb
Updated 9 months ago
Released 28 Sep 2011

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Description

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you havent installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

Estimates

Monthly Downloads > 12.76k
Est. Revenue ~ $5.22k
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# Term Country Place Priority
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Devices

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Pricing by country

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USA free
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Reviews

All reviews →

Good but incomplete

Antoinedly · 9 years ago · v4.1.1

The app is well designed and works well to work tickets on the go. I wish it included all the other features from SD+ such as dashboards, assets, projects, changes and solutions. Please work on these to make this app complete and more useful.

Não funciona

Karla Spavier · 10 years ago · v3.1

Mesmo com todas as configurações ok, ele diz "esgotou-se o tempo limite da solicitação" e não funciona.

Nicht so benutzerfreundlich

stevie20051983 · 14 years ago · v1.2

Wir benutzen den ServiceDesk in der Firma und da ich nicht immer im Büro bin, eine ganz gute Lösung. Jedoch lange nicht so benutzerfreundlich wie die Weboberfläche.

Super Tool

Servicefreund · 12 years ago · v2.0.6

Web basiert, für mittelständige Unternehmen der gut geeignet.

Universal please

AnubisNL · 14 years ago · v1.2

This app needs iPad support.

Doesnt work here

iFroyd · 13 years ago · v1.2

Ssl on it is not working on my end. Meaningless error messages.

Upgrade

Mkmoffatt · 13 years ago · v2.0

App upgrade last night automatically and the app will not open. Just flashes dots and closes.